How do I delete my Pativo account and data?
In the app, open Profile, then Privacy, then Delete all my data, and confirm. Your account and every record linked to it are deleted from our server straight away, and the data on your phone is wiped once the server confirms. If you no longer have the app, email us from the address on your account and we will delete it for you.
How do I delete my account in the app?
- Open Pativo and go to the Profile tab.
- Tap Privacy.
- Optional: tap Export my data first if you want to keep a copy of your records.
- Tap Delete all my data and confirm with Delete.
Your account is deleted from our server immediately, and the data on your phone is wiped once the server confirms. If you are offline, nothing is deleted and the app asks you to try again.
How do I delete my account without the app?
Email support@pativo.app with the subject "Account deletion", from the email address you added to your account in the app. To protect you, we confirm the request with that address before deleting anything. We complete the deletion within 30 days and tell you when it is done.
If you never added an email address, the account is anonymous and we cannot tell which one is yours. Reinstalling the app does not reconnect you to it, so delete it from the app while you still have it.
What is deleted?
- Your account, user ID and email address.
- Every pet and all records synced to your account: care tasks, check-ins, weight, medication, vaccinations, vet visits and the toilet log.
- Your AI consent record, the log of your AI requests and any feedback you sent about AI answers.
- Your subscription status on our server, and your customer record at our subscription provider (RevenueCat).
- On your phone, when you delete in the app: every record and the symptom-check history the app keeps.
What is kept, and for how long?
| What | Kept by | For how long |
|---|---|---|
| Purchase records | Apple, under its own policies | We cannot delete these |
| Encrypted database backups | Our database host | Up to 30 days, until overwritten |
| Server logs (IP address, time, request type) | Our hosting providers | Up to 30 days |
| Content sent to the AI features | OpenAI, for abuse monitoring | Up to 30 days, then deleted |
| Emails you sent us | Us | Up to 24 months |
How do I stop sending data to the AI without deleting anything?
Open Profile, then Privacy, and turn AI processing off. Everything that does not need the AI keeps working, including the daily log, the poison lookup, the emergency guide and export. The privacy policy explains what the AI receives and why.
Questions owners ask
Does deleting my account cancel my subscription?
No. Apple bills the subscription, so cancel it first in the app (Profile, then Subscription) or in your iPhone's Settings, under your name, then Subscriptions.
Can I get my data back after deleting?
No. Deletion cannot be undone. Export a copy first if you might want it: Profile, then Export my data.
Can I delete just one pet or one record?
Yes. Delete a pet or any single entry in the app, and the deletion is synced to your account.