Terms of use for the Pativo app and Premium

Pativo
Last updated: 15 November 2026 · Version 1.0

These terms are an agreement between you and Ali Mert Güleç, an individual developer based in Türkiye ("we", "us"), for your use of the Pativo mobile app and its related services (the "app"). By installing or using the app, you agree to these terms. If you do not agree, please do not use the app.

Our Privacy Policy explains how we handle personal data. It is a separate document.

1. Not veterinary advice. In an emergency, call a vet.

Please read this section carefully. It is the most important part of these terms.

Pativo is not a veterinarian and is not a veterinary service. It does not examine, diagnose or treat animals, and it does not prescribe.
The AI symptom check, the AI answers to questions, the urgency levels, the "possible causes", the guides and everything else in the app are general information to help you observe and organise. They are not a diagnosis, and they are not a substitute for an examination by a qualified veterinarian.
AI can be wrong. It can miss a serious problem or overstate a minor one. It only knows what you tell it and what a photo shows, and a photo or description can never show everything a vet can find by examining your animal.
Never delay or skip seeing a vet, or ignore a vet's advice, because of something the app said. Never give your animal a medicine, dose or human drug based on the app. The app deliberately does not give dosing advice.
If you think your animal may be in an emergency, contact a veterinarian or an emergency veterinary clinic immediately. Do not wait for the app. Signs of an emergency include difficulty breathing, collapse, seizures, suspected poisoning, heavy bleeding, a swollen or hard belly, straining without passing urine, and serious injury. This list is not complete.
If the app shows "low concern" but you are worried, trust your instinct and call a vet.

You remain responsible for your animal's care and for the decisions you make about it.

2. Who may use the app

You must be at least 18 years old and able to enter into a binding contract under the law that applies to you. To buy a subscription, you must also be allowed to make purchases in the App Store or Google Play.

3. Your account

The app creates an anonymous account for you when you first open it. You may add an email address to restore your records on another device. Keep access to your email account secure, because anyone who can read it can sign in to your Pativo account. Tell us at support@pativo.app if you think someone else has accessed your account.

You can delete your account at any time in the app (Profile → Privacy → Delete all my data). This permanently deletes your records. Export them first if you want to keep a copy.

4. AI features

The AI symptom check and AI questions only work after you give explicit consent to send the information described in the Privacy Policy to our AI provider. You can withdraw consent at any time. The rest of the app keeps working.
AI answers are generated automatically by a third-party model. We design the prompts and add safety rules (for example, a set of warning signs that always raises the urgency level), but we do not review answers before you see them.
Free accounts have a monthly allowance of AI checks and questions, shown in the app. To protect the service, short-term and overall limits also apply to everyone, including subscribers. A check that indicates a possible emergency is not refused because a free monthly allowance has been used up, but the short-term limits still apply.
If an answer seems wrong, unsafe or offensive, please report it with the in-app feedback button.

5. Subscriptions, free trial and cancellation

5.1 Plans

The app has a free plan and a paid plan ("Premium"). Premium is offered as an auto-renewing subscription, monthly or annual. What each plan includes, and its price in your currency, is shown in the app and in the store before you buy. Prices may include taxes depending on your country.

5.2 Payment

Your purchase is made through and charged by Apple (App Store) or Google (Google Play), to the payment method in your store account. We do not receive or store your card details. The store's terms also apply to your purchase.

5.3 Automatic renewal

Your subscription renews automatically at the end of each period (month or year) for the same length and at the then-current price, unless you turn off auto-renewal at least 24 hours before the end of the current period. Your store account is charged for the renewal within the 24 hours before the period ends.

5.4 Free trial

Where a free trial is offered (currently only on the annual plan), its length is shown before you confirm. Eligibility is decided by the store: generally one introductory offer per person. When the trial ends, the paid subscription starts automatically and you are charged, unless you cancel at least 24 hours before the trial ends. If the app is able to, it will remind you before your trial ends. You should not rely on that reminder alone.

5.5 How to cancel

You cancel through the store, not through the app and not by deleting the app or your account:

iPhone: Settings → [your name] → Subscriptions → Pativo → Cancel Subscription.
Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Pativo → Cancel.

After you cancel, Premium stays active until the end of the period you have already paid for, and then it is not renewed. Deleting the app or your Pativo account does not cancel your subscription.

5.6 Refunds

Refunds are handled by Apple or Google under their refund policies. We cannot issue refunds for store purchases ourselves. Request one at reportaproblem.apple.com or through Google Play. Nothing in these terms limits refund rights you have under mandatory consumer law.

5.7 Right of withdrawal (EU/EEA, UK and Türkiye)

If you are a consumer in the EU/EEA or the UK, you generally have 14 days to withdraw from a distance contract. For digital content and services that start immediately, you may lose this right once performance has begun with your express consent and your acknowledgement that the right is lost. In Türkiye, the Regulation on Distance Contracts provides a similar exception for services performed instantly in electronic form and for digital content delivered instantly. Where the store handles the purchase, use the store's process to exercise any right of withdrawal you have.

5.8 Price changes

We may change subscription prices. The store will tell you in advance, and where the law or the store's rules require it, it will ask for your consent before a higher price applies. If you do not agree, you can cancel before the new price takes effect.

5.9 Restoring purchases

You can restore an active subscription on a new device with Restore purchases in the app, using the same store account.

6. Your content

"Your content" means everything you enter or attach in the app: pet profiles, records, notes, questions and photos. You keep all rights to your content. You give us a limited, non-exclusive, royalty-free permission to store, copy, transmit and process your content only to provide the app to you: syncing it to your account, sending it to our AI provider when you use the AI features, and showing you the results. This permission ends when you delete the content or your account, except for copies kept for the limited periods described in the Privacy Policy.

You are responsible for having the right to upload what you upload. Please do not upload photos of people, or information about other people.

7. Acceptable use

You agree not to:

use the app for anything unlawful, or in a way that harms animals or people;
upload content that is illegal, sexual, violent towards people, hateful, or that infringes someone else's rights;
upload personal data about other people without a lawful basis;
try to get around usage limits, quotas or subscription checks, for example by modifying the app, creating many accounts or automating requests;
reverse-engineer, scrape, overload or disrupt the app, our servers or our AI forwarding service, or try to access other users' data;
use the AI features to produce content unrelated to animal health and care, to extract our prompts or safety rules, or to build a competing service;
resell or sublicense the app or access to it;
present AI answers from the app to others as veterinary advice.

We may suspend or end access to the AI features or the app if you seriously or repeatedly break these rules. Where reasonable, we will warn you first and give you a chance to export your data.

8. Our app and intellectual property

The app, its design, text, illustrations, software and the Pativo name and logo belong to us or our licensors. We give you a personal, non-exclusive, non-transferable, revocable licence to use the app on devices you own or control, under these terms and the store's usage rules. Open-source components are licensed under their own licences.

9. Third-party services

The app relies on third parties, including Apple, Google, Supabase, Cloudflare, OpenAI and RevenueCat. Their services may be interrupted or change. We are not responsible for third-party services in themselves, but this does not limit our responsibility for choosing them carefully or our obligations under data protection law.

10. Availability and changes

We aim to keep the app available and working, but we cannot promise that it will be uninterrupted or error-free. The AI features need an internet connection and may be unavailable at times. Records, reminders and the emergency guide work on your phone without the AI features.

We may improve, change or remove features. If a change materially reduces what a paid subscription includes during a period you have already paid for, you may cancel, and you may contact us about a refund where mandatory law gives you one. If we stop offering the app, we will tell you in advance where we can and keep data export available for a reasonable period.

11. Our liability

Nothing in this section limits or excludes liability that cannot be limited or excluded by law, including liability for intent or gross negligence (Turkish Code of Obligations, Art. 115), for death or personal injury caused by negligence, for fraud, or your rights as a consumer under mandatory law, including statutory rights relating to defective digital content or services.

Subject to that:

The app's information is provided for general information, as described in section 1. To the extent permitted by law, we are not liable for loss or harm that results from relying on AI answers or other app content instead of consulting a veterinarian, or from delaying veterinary care.
We are not liable for losses that were not reasonably foreseeable, or for losses caused by events outside our reasonable control.
For business users only, and to the extent the law allows, our total liability arising from these terms in any 12-month period is limited to the amount you paid us for the app in that period.

Keep your own export of important records. Records are kept on your phone and in your account, but you can export a complete copy at any time.

12. Ending this agreement

You may stop using the app and delete your account at any time. If you have a subscription, cancel it in the store as described in section 5.5.

We may end this agreement or suspend your access as described in section 7, or if the law requires it. Sections 1, 6 (for retained copies), 11, 13 and 14 continue to apply after the agreement ends.

13. Governing law and disputes

These terms are governed by the laws of the Republic of Türkiye, without regard to its conflict-of-laws rules.

Consumers in Türkiye may apply to the Consumer Arbitration Committees (Tüketici Hakem Heyetleri) or Consumer Courts (Tüketici Mahkemeleri) with jurisdiction under Law No. 6502, within the monetary limits set each year.

Consumers in the EU/EEA or the UK: choosing Turkish law does not take away the protection of the mandatory consumer law of the country where you live (Article 6 of the Rome I Regulation). You may bring a claim in the courts of the country where you live (Article 18 of the Brussels Ia Regulation). We are not obliged, and do not commit, to take part in alternative dispute resolution proceedings before a consumer arbitration body, except where the law requires it.

Other users: the competent courts and enforcement offices of Türkiye have jurisdiction, unless mandatory law provides otherwise.

Before starting a formal dispute, please write to us at support@pativo.app. Most problems can be solved quickly.

14. Apple App Store terms

If you downloaded the app from the Apple App Store:

These terms are between you and us, not Apple. Apple is not responsible for the app or its content.
Apple has no obligation to provide maintenance or support for the app.
If the app fails to conform to an applicable warranty, you may notify Apple, and Apple may refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
Apple is not responsible for addressing any claims by you or a third party relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, and consumer-protection, privacy or similar claims.
Apple is not responsible for investigating or settling any claim that the app infringes a third party's intellectual property rights.
You confirm that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not on a US Government list of prohibited or restricted parties.
Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

Where these terms conflict with Apple's Licensed Application End User License Agreement on these points, Apple's agreement applies.

15. Changes to these terms

We may update these terms, for example when the app or the law changes. We will show the date at the top and tell you in the app about material changes before they take effect. If you do not agree with a change, you may stop using the app, delete your account and cancel your subscription. Changes do not apply retroactively.

16. General

If a provision of these terms is found invalid, the rest remains in force.
If we do not enforce a right immediately, we have not given it up.
You may not transfer your rights under these terms without our consent. We may transfer the agreement to a successor that takes over the app, provided your rights are not reduced. We will tell you if this happens.
If the English and Turkish versions differ, the version in the language you used the app in applies to you, to the extent the law allows.

17. Contact

Ali Mert Güleç
Address: postal address available on request at support@pativo.app
support@pativo.app
Support: https://pativo.app/support

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